What Is Street Certified?

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A national network of pre-screened home services professionals and contractors, Street Certified was
created by QuinStreet. As a leader in online home service lead generation, QuinStreet has helped over 2.5
million homeowners find the contractors they need for a wide range of home improvement projects.

To be Street Certified, each member
must pass an annual screening process

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	Professional Certification Meets relevant state-mandated licensing requirements.
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	Insurance and Bonding Current insurance policy and/or bond in place at time of screening.
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	Business Reputation Maintains an acceptable Better Business Bureau rating, if accredited.
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	Excellent Customer Service Abides by customer service best practices, as outlined in our "Street Certified Customer Satisfaction Principles"
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	Customer Contact Review Passes periodic secret shopper evaluations designed to gauge professionalism and responsiveness.
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	Sex Offender Search Is confirmed as not listed in the state's sex offender website.
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For more details about our terms of service, please feel free to visit - http://www.streetcertified.com/about/Terms.jsp

Our Customer Satisfaction Principles -
"The Four P's"

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In order to provide the highest quality service to homeowners, we require all our members to learn and adhere to the principles outlined below.

1.	Professionalism: Bring a very high level of professionalism to every customer interaction.

2.	Promptness: Be timely and responsive.

3.	Peace of Mind: Take initiative to give customer peace of mind.

4.	Partnership: Sustain an attitude of partnership with the customer throughout the life of the project.